PAYMENT & RETURNS
We hope you are happy with your purchase from North Trampoline. However, if you change your mind you can return your order in perfect, packaged condition to our Tennesee based warehouse within 30 days of purchase or receiving your order, whichever is later.
Simply download and complete the returns form and email to info@us.northtrampoline.com. We will then arrange collection of the trampoline. Once we receive and check the returned items we will refund the purchase price, less the cost of return shipping (this could be between $300-$600 depending on which state we are collecting from, please call to obtain an accurate cost).
Your return and refund may take up to 10 working days to reach us and to be processed. Once processed, you will receive an email notification from us. It may take up to 5 working days for the funds to show in your account, or within 48 hours if paid with PayPal.
Your right to cancel an order
Should you need to cancel your order after it has been shipped a charge will be made by North Trampoline to cover both the shipping to you, the customer, and the return shipping to the warehouse. Please call or email us as soon as possible to info@us.northtrampoline.com if you wish to cancel your order so we can stop dispatch or advise on the cost of return shipping. Please refer to the individual product pages for more information. If items are not in stock or on pre-order, the order is shipped when all items are available.
For delivery to other European destinations
please visit: www.northtrampoline.com
For questions about the delivery, please contact us, info@us.northtrampoline.com
