Warranties

General warranty conditions

1. The guarantee only applies to material and construction defects in the goods and their parts.
All parts that are subject to normal wear and tear (e.g. rubber bands and foam) are excluded from the guarantee claim. In the event of damage or defects within the scope of the guarantee, the buyer must grant North Trampoline the right to subsequent performance and fulfill the necessary conditions for this.

2. The warranty claim expires in the following situations:
in the event of incorrect and/or inappropriate use
if the product has not been assembled and maintained in accordance with the instructions for use if repairs to the product have been carried out improperly
if parts that have been assembled subsequently do not correspond to the technical specifications or have not been assembled correctly
if a product intended for private use has been used commercially and/or in public areas.

3. The assessment of the warranty case is carried out by North Trampoline’s experts on the basis of the warranty conditions.

4. To make a warranty claim, the consumer must be able to prove that the product was purchased from North Trampoline. Therefore, the consumer is advised to keep the receipt. The consumer must be able to show the defects or damages indicated by photos so that the manufacturer can assess whether it is a warranty case or not.

5. The guarantee is only valid for the original purchaser, so the guarantee claim expires as soon as the goods are resold.

Excluded from the guarantee:
  • surface corrosion/rust
  • Material damage caused by wear and tear or other external influences (foreign bodies)
  • Mold or stains caused by moisture, old leaves or similar
  • Sun-bleached parts
  • Wear parts such as rubber bands and foam
     
    If you have any questions about the guarantee, please contact us by phone or email.
What do I do if I want to complain about something?

Send an email to our customer service.
The email must contain the following information: name of the buyer and/or order number, description of the damage, photos of the damage and an overall shot of the trampoline. Our customer service usually responds to your complaint within two working days.

GUARANTEE

Limited Warranty Details

North Trampoline, Inc, a company organized in the United States whose principal office is located at

North Trampoline, Inc, a company organized in the United States whose principal office is located at 250 Little Falls Drive, Wilmington, DE 19808, United States.

(“SELLER”) warrants that the trampolines and associated equipment (the “Product”) and sold or provided by SELLER to the first end user (“BUYER”) are produced according to usual practices, customs, standards, specifications and tolerances of trade prevailing in the country of origin at the time of production and shall, subject to the limitations and exclusions set forth below, be free from defects in design, material, and workmanship.

 

  1. Application of warranty

This Limited Warranty applies only if:

(1) The Product is installed and used in accordance with the documentation and instructions as furnished to BUYER at the time of purchase and available on SELLER’s website;

(2)The person filing the warranty claim is the BUYER;

(3) BUYER complies with all other sections of this Limited Warranty.

 

  1. Procedure for obtaining warranty service

The procedure described in this Section 2 shall hereinafter be referred to as the “Warranty Claim Procedures.” For the Limited Warranty to apply, the warranty claim must be filed within the Warranty Period (defined in Section 4) and within five (5) days of the date BUYER discovered the alleged defect. Notwithstanding the foregoing, in the event that SELLER determines, in its sole discretion, that BUYER reasonably should have discovered the alleged defect before its actual discovery, this Limited Warranty shall not apply.

In order to determine whether the Limited Warranty should apply, BUYER shall provide any information to SELLER, including pictures where applicable, via telephone, email or any other appropriate means of communication. SELLER may, at its sole option, require that the defective Product be shipped to the address provided by SELLER with mailing or shipping charges prepaid. BUYER shall pay all expenses associated with returning the Product to SELLER, including, without limitation, the costs of shipment, import taxes, duties and tariffs if applicable If SELLER determines that the returned Product is covered by the Limited Warranty, SELLER agrees to pay all of the foregoing and all expenses of returning any replaced Product to BUYER.

 

  1. Warranty services provided

If the Product is proved to SELLER’s satisfaction to be defective within the Warranty Period (defined in Section 4), SELLER’s obligations under this Limited Warranty shall be limited to either or repairing or replacing the Product, at SELLER’s sole discretion, and only if such defect was caused solely by defective design, workmanship and/or materials. Such repair or replacement shall be SELLER’s sole obligation and BUYER’s exclusive remedy hereunder and shall be conditioned upon BUYER’s fulfilling its obligations under SELLER’s Warranty Claim Procedures.

 

  1. Warranty period

Trampoline

Use

Frame

Springs / Jump mat

Frame Pad

Explorer

Private

10 Years

5 Years

2 Years

Performer

Private

10 Years

5 Years

2 Years

Athlete

Private

10 Years

5 Years

2 Years

Safety Net

Use

Poles

Net

Other

Safetynet Explorer/Performer

Private

2 Years

2 Years

-

Accessories

Private

1 Year

GENERAL WARRANTY CONDITIONS

Valid from the date the Product is sold to the BUYER (the “Warranty Period”).

The Warranty Period shall not be tolled for any reason.

No action by SELLER or BUYER shall operate to extend or revive this Limited Warranty without the prior written consent of SELLER.

 

  1. Exclusions from warranty

The following is not included under this Limited Warranty:

  1. Scratches, dents, marks or other visible surface wear on the Product;
  2. Normal wear and tear from everyday use;
  3. Fading of the Product material from exposure to sunlight;

3a. Degradation of materials due to rain, snow and ice as well as any other extreme weather conditions

  1. Misuse or abuse by the BUYER, including but not limited to, commercial or public (non-domestic) use of the Product;
  2. Physical damage to the Product as a result of tampering, mishandling, neglect, accidental damage, modification or repair without the approval of SELLER, unreasonable use and/or negligence of the BUYER whether foreseeable by SELLER or not;
  3. Items, equipment, goods, products, and components not sold by SELLER;
  4. Continued Product use after an alleged defect is discovered or should reasonably have been discovered;
  5. Improper installation of the Product;
  6. Duty, taxes, or environmental fees; or,
  7. Replacement parts.

SELLER expressly reserves the right to inspect the Product and its components, parts, and BUYER’s installation, use, maintenance, and any other acts or omissions of the BUYER, when determining whether an alleged Product defect is covered by the Limited Warranty.

 

  1. Limitations on warranty; disclaimer on warranties

This Limited Warranty is provided by SELLER, and it contains the only express warranty provided by SELLER to BUYER. SELLER does not authorize any other person, including distributors, to give any other warranties on SELLER’s behalf.

SELLER DISCLAIMS ANY EXPRESS WARRANTY NOT PROVIDED HEREIN AND ANY IMPLIED WARRANTY, GUARANTY OR REPRESENTATION AS TO PERFORMANCE, QUALITY AND ABSENCE OF HIDDEN DEFECTS, AND ANY REMEDY FOR BREACH OF CONTRACT, WHICH BUT FOR THIS PROVISION, MIGHT ARISE BY IMPLICATION, OPERATION OF LAW, CUSTOM OF TRADE OR COURSE OF DEALING, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SELLER FURTHER DISCLAIMS ANY RESPONSIBILITY FOR LOSSES, EXPENSES, INCONVENIENCES, SPECIAL, INDIRECT, SECONDARY OR CONSEQUENTIAL, INCIDENTAL, AND CONTINGENT DAMAGES WHATSOEVER, INCLUDING DAMAGES ARISING FROM OWNERSHIP OR USE OF PRODUCT.

To the extent possible under applicable law, implied warranties in jurisdictions where they may not be disclaimed shall be in effect only for the duration of the express warranty set forth herein. If BUYER has a claim under this Limited Warranty or under any implied warranties provided to BUYER by state law, BUYER may not file a court action based on that claim any later than one (1) year after BUYER’s right to file a court action accrues. In those states which do not allow this limitation on the time period for filing a court action, this provision is inapplicable.

 

  1. Seller's limitations of liability

SELLER’s liability with respect to the Product sold to BUYER shall be limited to the warranty provided herein.

SELLER SHALL NOT BE SUBJECT TO ANY OTHER OBLIGATIONS OR LIABILITIES, WHETHER ARISING OUT OF BREACH OF CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY) OR OTHER THEORIES OF LAW, WITH RESPECT TO PRODUCTS SOLD OR SERVICES RENDERED BY SELLER, OR ANY UNDERTAKING, ACTS OR OMISSIONS RELATING THERETO.

Without limiting the foregoing, SELLER SPECIFICALLY DISCLAIMS ANY LIABILITY FOR PROPERTY OR PERSONAL INJURY DAMAGES, PENALTIES, SPECIAL OR PUNITIVE DAMAGES, DAMAGES FOR LOST PROFITS OR REVENUES, SERVICES, DOWN TIME, SHUT DOWN OR SLOW DOWN COSTS, OR FOR ANY OTHER TYPES OF ECONOMIC LOSS, AND FOR CLAIMS OF BUYER’S CUSTOMERS OR ANY THIRD PARTY FOR ANY SUCH DAMAGES. SELLER SHALL NOT BE LIABLE FOR AND DISCLAIMS ALL CONSEQUENTIAL, INCIDENTAL AND CONTINGENT DAMAGES WHATSOEVER. SELLER’S TOTAL LIABILITY ARISING IN CONNECTION WITH THE PRODUCT SHALL BE LIMITED TO THE VALUE OF THE PRODUCT SOLD TO BUYER.

SELLER NEITHER ASSUMES NOR AUTHORIZES ANY THIRD PARTY TO ASSUME FOR IT, ANY COMMITMENT OR ASSUMPTION OF LIABILITY OF ANY KIND IN CONNECTION WITH ITS PRODUCT.

 

  1. Miscellaneous

Any description of the Product, whether in writing or made orally by SELLER or SELLER’s agents, specifications, samples, models, bulletins, drawings, diagrams or similar materials used in connection with BUYER’s order, are for the sole purpose of identifying the Product and shall not be construed as an express warranty. Any suggestions by SELLER or SELLER’s agents regarding use, application, or suitability of the Product shall not be construed as an express warranty unless confirmed in writing by SELLER to be such.

 

  1. Severability

If a part, provision or clause herein, or the application thereof to any person or circumstance is held invalid, void or unenforceable, such holding shall not affect and shall leave all other parts, provisions, or clauses of this Limited Warranty remaining and in full force and effect.